The Emory Clinic Department of Patient Relations

Welcome to The Emory Clinic! We are pleased that you have chosen us to provide your medical services. With quality care and respect, we will deliver outstanding patient/customer service to you.

OUR MISSION STATEMENT: To provide patient-focused service and compassionate support with the goal of "making people healthy".

Each of us at The Emory Clinic are committed to providing a positive experience. To help us measure your satisfaction with The Emory Clinic, you may receive a questionnaire at your home from a firm that helps us measure and improve our level of service. The information you share will help us learn how we can further improve the quality of our care.

Under the direction of Brooke Kamke, Manager of Patient Relations, The Emory Clinic Department of Patient Relations includes the Office of Patient & Guest Services and our team of Clinic Ambassadors.

• Clinic Ambassadors are on site and are available to assist you with any questions, needs, or concerns you may have about your visit to The Emory Clinic.
• Patient Services responds to concerns relating to medical care and service within The Emory Clinic regarding patients or families in accordance with standard procedures.
• Guest & Transportation Services are available in Buildings A, B, and C at the 1365 Clifton Road location to assist you.
• Patient/Visitor Guide will provide you with information to help guide you through your visit with The Emory Clinic.
• About Emory — We are part of Emory Healthcare and the Robert W. Woodruff Health Sciences Center of Emory University.